Enquiries: / +44 (0)20 7193 3323

Terms of Business

Whenever we can, we prefer to work to fixed budgets, fixed timescales.  Our clients like this approach.  Please see our general terms of business here.

Our payment terms are 50% before starting, 50% before going live.  This applies to any new website development as well as any non-trivial new development work.  Our payment terms are strictly 5 working days.

Some development cannot be done to fixed budgets - whenever this is the case, we will quote and regularly review, keeping you informed of time spent.

We are entrused with sensitive client data and take confidentially seriously.  When required a 2-way non disclosure agreement is available.

Ongoing support is billed on an hourly basis.  Pre-paid support is billed in 15 minute increments.  Ad-hoc support is billed in one hour increments.


Infomagnet provides hosting services and hosting support on our own servers - as well as hosting support on our clients' dedicated servers.

Read more about hosting, backups and code repository hosting.

Please see our hosting SLA (Service Level Agreement) here.